You have the right to return the products you have purchased and request their replacement
(a) in all cases where, due to Hobbi's fault, you were sold wrong products or products of poor and defective quality ( including mistakes in ordering, invoicing, shipment, damage caused in transport, bad packaging, etc.)
b) in all cases where there was a problem / actual defect in the product's function or quality, that is covered by the warranty of the product, provided that the warranty is offered by Hobbi.
Products covered by third party warranties, such as the manufacturer of the product or his representative, are not covered by the policy mentioned above.
In all cases, the customer has the option of either not accepting receipt of the product at the outset or, after receiving, returning the product within 20 calendar days of delivery. The maximum repayment period for replacement may not be extended and after that Hobbi may not accept any refund or replacement.
The products to be replaced must be in the condition received by the customer, complete and without damage. Their packaging should be the one that normally accompanies the product and it should be in perfect condition as well.
In any case, return and replacement are possible under the following conditions:
- The Online Store has been contacted on the same day or the next working day.
- The product has not been used.
- The product is accompanied by all necessary documents proving the transaction (eg DAT, Retail receipt, and so on)
If the reason for returning the product is that you changed your mind or it did not satisfy you, as long as it meets the conditions for the return mentioned above, you can request a refund. The cost of sending and returning it is excluded from your refund.